CASHLESS PAYMENTS FROM RESIDENTS’ PERSPECTIVES – A STUDY IN HO CHI MINH CITY

Abstract

Cashless payments are a key foundation for improving the efficiency of monetary circulation, promoting financial inclusion, and enhancing connectivity with international financial markets. Based on a review of secondary data and survey data, this study examines the current status of cashless payment use and residents’ assessments of cashless payments in Ho Chi Minh City, in the context of the City’s efforts to establish an International Financial Centre. Accordingly, the study proposes several recommendations for developing cashless payments to meet the requirements of the new context.